Returns & Refunds

Draft policy — pending owner review.

30-day returns

You can return an unused item in its original condition within 30 days of delivery for a refund to your original payment method. Items are returned by mail, and the buyer pays return shipping unless the item arrived damaged, defective or not as described.

Personalized and custom memorials

Pieces made with cremated remains, fur, clothing, engraving or other personal materials are one of a kind and cannot be resold, so they can only be returned if they arrive damaged, defective or not as described. In that case we will arrange a repair, a remake or a full refund, including shipping.

Damaged or wrong item

Tell us within 30 days of delivery with a photo of the item and packaging. We cover return shipping for damaged, defective or incorrect items.

How to start a return

Email hello@thememorialmarket.com with your order number. We reply with the return address and next steps. Refunds are issued within 10 business days after the maker receives the return. Services such as ash-scattering trips follow the cancellation terms on their listing. See also our shipping policy.