Shipping Policy

Draft policy — pending owner review.

Where we ship

Physical items on The Memorial Market ship to addresses in the United States. Ash-scattering trips, flights and other services are booked with the provider and are not shipped.

Shipping cost

Each listing shows its shipping price before checkout, and that price is charged once per order line. Listings marked free shipping ship at no cost.

When your order arrives

Most memorials are handmade or personalized by an independent maker. Makers prepare an order in 3 to 21 business days, and delivery by ground shipping takes 2 to 7 business days after that. Pieces that include cremated remains, fur or clothing start once the maker receives your materials; the maker sends instructions for safely mailing them after you order.

Tracking and problems

You will receive tracking when your item ships. If a package is late, lost or arrives damaged, email hello@thememorialmarket.com and we will work with the maker to fix it. See our return policy.